Chevron Left
Back to Customer Analytics

Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

4.6
stars
11,897 ratings

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews

ND

Jan 31, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

JS

Dec 5, 2016

Fantastic course. The instructors were great, the real world examples were very interesting, and the course materials were relevant to the daily tasks I face as a Data & Customer Insights Analyst.

Filter by:

1301 - 1325 of 2,538 Reviews for Customer Analytics

By Yogeshwar Y

•

Jan 20, 2019

Good All the lecture is ok.

By Shakil A

•

Oct 12, 2016

Excellent and inspiring....

By Ed D

•

May 23, 2016

Very well organized course.

By Qunying R

•

Dec 30, 2015

Thanks for giving us such w

By Milad H P

•

Feb 10, 2022

This course was very good.

By Carla F E

•

Apr 2, 2021

amazing! loved this course

By Vibhav S

•

Apr 23, 2020

Great learning experience.

By Pragya A

•

Apr 22, 2020

Awesome! Covers everything

By JASON Y

•

Feb 8, 2020

Very practical and useful!

By Glenn M W

•

Jun 18, 2019

Excellent relevant content

By Cristian R R M

•

Oct 1, 2018

Very happy for the course.

By ROHAN A B

•

Sep 24, 2018

Excellent course ! but I h

By Suhash B

•

Oct 28, 2017

Good learning experience!!

By jayakrishnan a r

•

Jan 27, 2017

IT WAS A WONDERFUL PROGRAM

By shaik m

•

Jun 15, 2016

Great content and insight.

By mishra j

•

Aug 30, 2023

Very Crucial information.

By Bukola V

•

Sep 13, 2022

EDUCATIONAL AND INSPIRING

By Saai R

•

Aug 21, 2020

Really loved this course.

By Bouna S N

•

Jul 18, 2020

Very dynamic Professors !

By Rahul s

•

May 11, 2020

GOOD LEARNING EXPERIENCES

By Ounam G

•

Apr 22, 2020

Super intuitive! Loved it

By pratishtha b

•

Apr 19, 2020

the teachers are amazing.

By Gunvant P

•

Apr 6, 2020

Great learning Experience

By Zimiao G

•

Feb 6, 2020

Really compact knowledge!