Excellent course as an introduction to IT support for beginners. Materials and exercises are simply to understand and to follow. Definitely I can recommend a course to colleagues who would like to start their studies in IT support from a scratch.

Apart from (making a new folder in windows -Week 3) i found this a great introduction to everything about IT. The course so far does not feel so laser focused and allows for you to think and re-inforce new concepts with the supplementary reading.

This course offers the basic fundamentals. Although as of 2025, videos might look outdated at certain points, however Coursera has taken care of the issue by updating necessary contexts. Overall, good way to start something great. Never give up!

This course was REALLY GREAT. Most definitely worth the time. The structure and foundation of how the lessons are taught are amazing. Plenty of great information. All the courses made me more comfortable and confident in pursuing a career in IT.

This course is amazing, it's easy to follow, the instructors are wonderful, and they explain everything in a way that computers cannot understand. I'm glad I took this course, it's a must for everyone who is interested in expanding the internet.

That was an excellent opportunity to learn in my own space. I love it; that's an eye-opener and booster to the next step in the IT career path, thank you instructors for putting up together these may God bless you all.

Daniel R. Awad Barnaba Akec

I was told by Google anyone could complete this course, even if you had no experince. well, they were correct Im proud to say I had no experince and I have completed the first course in IT Tech. Im looking forward to starting the advance course.

This course help cement the knowledge that I've already known into something more lifelong; after taking this course, I feel more comfortable talking about the various topics that were discussed, which will help me learn even more in the future.

I gained very useful and useful information for me, there are videos and readings prepared with great effort. I recommend it to everyone. It is a course that I think that those who want to make a career in the field of IT should definitely take.

Great for people wanting to enter the tech industry. Easy to learn and very knowlegable intructors. Great resources provided for students and informative content to learn from. Thank you for helping me on my new adventure into the tech industry!

Course covered all the essential topics for the IT, I love the supplementary learning its too informative and helps me to dive deep into the topics, although it would be cool, if the supplementary resources include Youtube and other Tech Forums.

Excelente curso de la mano de los especialistas de Google, lo recomiendo ampliamente, tengo dos decadas trabajando en la reparacion y mantenimiento de computadoras y hay cosas de las que no tenía conocimiento, Gracias google y gente de su Staff.

This course does a great job of introducing you to the world of IT Support Fundamentals. It's not overwhelming and by the end of the course, you feel that you have a good grasp of what is expected of you if you decide to follow this career path.

I got through the course pretty fast in compare with the designed process of the course because I already knew some stuffs. However, this is very helpful not just being the review to me but also having given me some interesting details about IT.

Thought it was a well done course for those that really know nothing about computers. However, if you do already know the basics, the course tends to be a bit of a slog with how shallow the learning really is. For its audience, it's good though.

To be able see how is actually done this job with real life scenarios and so many comparisons to real world get me through hard to imagine concepts of all used technological terms and protocols. Thanks very much for all that work done ! Awesome.

What a awesome experience it was and i am very excited to learn more from Google the experts was really very cool and fantastic and the virtual experience of the computers of virtual machine was awesome

Really Really Excited For More From Google

The course was very easy and fun to work on. It gives off a very good starting field to people first introducing themselves into IT. It also gives those who have been doing IT for a while a fun refresher while also showing them some new tricks.

This is one of the best google fundamental course i have ever learn. All the skills are very interesting and inspiring ranging from Binary Code, Customer Support, Linux and Troubleshooting. I recommend the course for everyone in the field of IT.

A fantastic course to get you started on the Google trail to a Professional Certificate. Easy to follow videos and quizzes to check you were listening, really enjoyed taking this and can't wait to venture into my second Technical Support course.

I really enjoy this course. I am a beginner and I have learned a lot about the fundamentals of technical support. It definitely is a stepping stone to a more in-depth study of Information Technology. I look forward to continuing this course.

Saya sangat senang telah menyelesaikan kursus IT Support. Materi yang diajarkan sangat informatif dan berguna dalam pemecahan masalah teknis. Saya sekarang merasa lebih percaya diri dalam memberikan dukungan teknis kepada pengguna. Terima kasih

I really enjoyed taking this course and I've come across a lot of challenges, but the quizzes gave me chances to get it right and to get an understanding by going back over the course work. I'm looking forward to the next course in IT Support.

This course was very amazing, it helps me alot to learn more things about Technical Support fundamentals. I am very happy to having this course by this platform with great environment and professional practice. Really appreciated for the staff.

I thought this course was extremely informative, interactive and valuable. The manner in which the material was presented was professional, easy to understand and timely. I am looking forward to continuing with other courses that are available.