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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health
185 ratings
About the Course
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a
career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to
improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and
projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By
the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with custome...
career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to
improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and
projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By
the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with custome...
Top reviews
RR
Jul 20, 2023
I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.
GM
Jun 11, 2024
The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.
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51 - 53 of 53 Reviews for Introduction to Customer Service
By andy j
•Aug 23, 2024
youi will be waiting months for some one to review your work so u can pass this piece of shit
By Samantha R
•Sep 18, 2023
making customer service more trivial than it really is
By Anass E G
•Feb 19, 2025
Schlecht