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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

4.8
stars
16,048 ratings

About the Course

Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews

MG

Sep 10, 2022

I love this course! Personally, it took me longer than I thought to complete each challenge, but I loved each step, especially the ideation and research part! I already want to start the next course!

SR

Nov 23, 2021

This course has excellent information and guidance that allowed me to get to know my user, know what he wants, how to use it, and for the user to guide me how I can further improve my product design.

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2826 - 2850 of 2,853 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Vishwas s

•

May 5, 2022

Good

By Irina M

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Jul 13, 2022

0

By Dan L

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May 7, 2022

By Jonathan S J P

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Jul 29, 2023

Although the course is well organized and has lots of valuable information, there are very few examples given for the assignments and projects found within the course. As this was supposedly designed for people who have no previous background in UX Design, it would have been much more helpful if we the students were informed on more specifics such as how to evaluate different aspects of the competitive audit instead of gleaning information off of the two or three premade competitive audit examples. Although finding our own examples for one of our projects is a useful way to gain real world experience in doing a competitive audit, the CoffeeHouse project would have been much more of a useful stepping stone if there were premade example situations and competitor websites/apps for us to work through and gain a feel of how it is to do an audit. Many times for many of the categories I was not sure what exactly to write under my evaluation of Outstanding/Good/Needs Work etc; because of my unfamiliarity with doing an audit. Also since our design challenges are randomly created at the beginning of the course, the few examples given do not always line up in terms of simplicity or symmetry with what we are attempting to design for our own projects. More examples and actual practice exercises with set situations, competitors, and outcomes would be very useful.

By Elizabeth B

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Nov 29, 2022

I thought that the content was good but the competitive audit assignment had some problems. I spent more time trying to FIND 'real' competitors for my fake company than I did assessing their content. I think it would have been vastly more useful to do this assignment for the coffee house example or something similar, where we could be given the competitors to assess, particularly given that this isn't part of the overall portfolio.

By Matthew J

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Jan 10, 2024

The course structure kept changing as I was completing the course and coursers did not record the grades of the exams and the assignments that I passed. I had to re take these quizzes. the experience with customer services at Coursera was no less that horrific. Although some of the updated coated could be deemed as useful it was not necessary for myself having previously come from a graphic design back ground.

By ANDREW B

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Jan 19, 2025

Complete waste of my time. I didn't know how this course would turn out, but it was really boring. I thought this was about design, not therapy. The amount of time "Empathy" was mentioned during this course is baffling.

By Rebecca M

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Jan 9, 2023

It felt like you did not have enough time to practice each step properly but each concept did build off of each other quickly. I also think that a lot of the vocabulary they use is very interchangeable.

By Sean Z

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Feb 24, 2024

many information was supposed to be given (like made-up personas and user stories for us to use in our project). if there's a correct link to it (that works) it'll really help. thanks.

By Tammy R

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Dec 1, 2021

I felt that some of the work for the Coffeehouse example could have been better used to work on portfolio elements rather than a fake example. Some things also felt out of order

By Naila N R G

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Feb 9, 2022

It was very exhausting, working on a nother project that is not yours and do all the activities, it was really awful, the content is good but all the requests are the worst

By Rahul S

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Oct 8, 2022

I'm not able to completed the course even after submitting all the requirements of the course, someone please help me.

By Ty N

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Nov 16, 2022

This part of the course seemed way to repetitive. It seemed like you were just trying to fill a course with busy work.

By Ifechi C

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Apr 25, 2022

Very poor experience, I had a lot of technical issues and the course content is overwhelming to follow

By Noemi S

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May 14, 2022

Great learning experience. Not enough communication when they changed the course.

By Elliot E

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Oct 27, 2023

The template based practice work just seemed not very applicable , and redundant

By Hiam

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Oct 26, 2021

I felt that it had too much information to digest and not very practical

By Abha K

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Nov 8, 2022

The Course was ok but it could have been better

By Liron L

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Jan 20, 2022

Not clear enough assignments.

By Siau-Jiun L

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Jun 29, 2022

too painful to complete

By Guru R

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Nov 22, 2023

Too much of theory!

By 7HAKUR

•

Feb 9, 2022

nice

By Svajūnė G

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Feb 21, 2023

everything is lagging and my all assignments are gone! How did I finish week 4 with a green badge, and then got my rest of work deleted even though I passed and evaluated others! Now I redo everything and even though it shows week 3 done completely, it is still not done in another side of the page. What a joke to pay money for this!

By Deleted A

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Mar 22, 2023

Boring. There is way to much filler content and not enough actual useful information. All the videos with interviews with google employees are a waste of time.

By Trish P

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Feb 4, 2024

I do not like the organization or presentation style of this course. It tries to cater to all learning styles and it does not work for me!