Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, Network Security, Network Architecture, Computer Hardware, Linux, Encryption, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, System Monitoring, Virtualization and Virtual Machines, Disaster Recovery
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image]: An IT associate wearing an orange top sits at a desktop computer, exploring information about free IT certifications.](https://images.ctfassets.net/wp1lcwdav1p1/114Z6JxwjZjEfnfTQpSqrl/5ba0afe55a2a28bcf6087b27ab6db79d/pexels-rfstudio-3059745.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image]: IT Business Analyst, working at a desktop computer, evaluating the company's current technology.](https://images.ctfassets.net/wp1lcwdav1p1/1iR3izwqxhutloa99XeX8C/641d59ca0dc9de9d6229a398022a5f70/GettyImages-980654204_IT_project_management__8_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A remote customer service agent is checking their tablet while at home.](https://images.ctfassets.net/wp1lcwdav1p1/7AUOu6uojX2rTimV8xWlfU/8c4f03fb1232d5e31c370a4a0851fe32/iStock-1282867879.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image]: Two professionals with a master's in information technology review a computer system to ensure it operates properly.](https://images.ctfassets.net/wp1lcwdav1p1/4bZPGGH5fclShkZcvvUeYc/3ec56ff6e580899baff6b7e3dc230900/GettyImages-2099147743.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Desk receptionist sitting at a workstation.](https://images.ctfassets.net/wp1lcwdav1p1/4sLdU6LPzqg3BEH5EweRxH/3aac6f4e7f236820fa0eb0e33a638b45/GettyImages-1073867510.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A person with long, curly hair tied back in a ponytail shakes the hand of another person wearing a red sweater.](https://images.ctfassets.net/wp1lcwdav1p1/6OEog9cLy1bkEOzZXP5GUN/1434cc3e98f37a856eb6327e10b8398e/iStock-910008876.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two members of an IT management team discuss technology systems.](https://images.ctfassets.net/wp1lcwdav1p1/qnb5ru6YWJeSN2Xm7AJuD/573029b9c87cd867be08447eb9ba6060/iStock-542298764_super.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A customer service agent sits at their desk in front of a desktop computer, talking to a customer.](https://images.ctfassets.net/wp1lcwdav1p1/1sfGvb4th4WplQzYcfBUYN/5c3a1900371202779b562a020eb22d34/iStock-1192079984__1_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A customer service agent is sitting at his office.](https://images.ctfassets.net/wp1lcwdav1p1/21IYS86baQBpwW52oFUzQb/839ea7f6b132a6fd119aec145d89f654/Rohit_Ravi_India_201129_0234.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A cloud computing professional considers the benefits of Azure certification.](https://images.ctfassets.net/wp1lcwdav1p1/5wYAN5ANYVC1YeUp6FiFtg/f846de8d5a1a3de3998180d62dfa2cea/GettyImages-1221631785_front_end_languages.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person wearing a yellow jacket sits at their desk in front of a desktop computer.](https://images.ctfassets.net/wp1lcwdav1p1/5VGI4Dw2uZObNTGSNYdm9T/2dbe80dbd3f4a3280b2fa79cc5c7eb8e/GettyImages-980654204_IT_project_management__2_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.](https://images.ctfassets.net/wp1lcwdav1p1/4IgqTwBCEN7Vk7db5Xen1y/6bbf2f0b04cf16517a8deae15ce87be9/iStock-1192079984.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
