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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,631 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 25, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

HW

Nov 30, 2020

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

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4176 - 4200 of 10,000 Reviews for Technical Support Fundamentals

By Lance B

Feb 4, 2019

Very well structured, and information was easy follow. Learning was made easy by the progression of the assignments. I really enjoyed being able to go at my own pace!

By OBADIA B B P B

Apr 8, 2025

Curso muito bom que aborda os diversos campos da área de TI, excelente para quem está iniciando e para quem já possui algum nível de instrução e deseja se atualizar.

By Linda

Dec 6, 2024

All of the instructors were very professional and i enjoyed learning about IT support, looking forward to learning more, also shared my experience with my coworkers.

By Ahmad S

Jul 23, 2024

It was really beneficial for foundational knowledge. I was always thinking about how to start in IT and how to find resources. Finally, I found the Google IT course.

By Olatunde A E

Aug 21, 2023

I have just completed one of these courses and it was great but why cant i access the remaining 4 i thought it was supposed to be a 5 course in 1 certificate pathway

By Romana H

Aug 5, 2023

The example made it very easy to understand and follow along. I'm looking forward to the next courses to take a deeper dive. Thank you googlers for creating this!!!

By Ismael F

Feb 12, 2023

From not knowing much about what I was getting in a different field, learning the basic gave me the confideces to wrap this course and look forward to the next ones.

By Tanmay D K

Dec 20, 2022

This is the best course available on internet. Thank you Google and Coursera for this course, looking forward to complete next courses on this certification program.

By SUJEET K

Oct 12, 2022

This course is very useful for understanding your strengths and driving your potential with full power to the successful accomplishments in the professional career.

By Daniel C

Sep 11, 2022

This was a very fun and informative course! I really liked the information contained in the videos, and the interactive assignments were a very enjoyable addition.

By hamza o

Aug 30, 2022

Really, it was a fantastic course, full of brain fun and a desire to learn more about computer science. I am definitely looking forward to the next training session.

By Carlos R

Jul 10, 2022

Perfect course for someone that has no idea how to work around computers. It teaches you the very basics to understand how computers work without being overwhelming.

By Radhika S

Jun 26, 2022

It was really an amazing and knowledgeable course. It enhanced my technical skills. Also the teachers were very good and the career counselling videos were worth it.

By PubG M

Jun 24, 2022

I have learned alot from this course and I love the approach of Abstraction and the way everything was presented. Thank you Coursera and I cant waite to learn more.

By Jorge N

May 19, 2022

el curso es genial, para que negarlo, he tenido momentos dificiles, pero se ha debido mas que nada al hecho de estar aprendiendo, ha sido una experiencia fantastica!

By Ali H M

May 5, 2022

Although that I’m working in the IT field I learned too much things in this course & it was helpful for me.

Also the good thing that you can learn anyway and anytime.

By Parminder S

Mar 17, 2022

Excellent Course for Beginner,It helps me understanding basics and Now I am moving to learn more skills and grown my future towards sky Bye Bye you can also join me.

By Scott B

Dec 10, 2021

This course was great. It was one of my first google certifications. I am pleased to have competed this. I was overwhelmed to start but I really started to enjoy it.

By Joseph P

Aug 20, 2021

There was a lot of beginner knowledge in this course that could benefit a lot of beginner techs looking for some more information. Great work guys , and thanks again

By Philip M ( H I

Aug 13, 2021

Very basic, very informative, a good starting point for someone with minimal or no technical background and even useful new information for a power user like myself!

By Tom H

May 17, 2021

Excellent fundamental class. I enjoyed the video instructions. Makes more sense when an expert is explaining the material rather than just reading and taking a test.

By Paras P

May 12, 2021

This course is really amazing as it will give you all the support fundamentals and this is perfect for people who are dreaming to make an career in technical support

By Ishmam I A

Apr 25, 2021

This was the best course i have done on coursera. I have learnt a lot of new things through this course. Looking forward to apply these experiences in personal life.

By Kyrillos M

Apr 20, 2021

Very Inspiring course I learned a lot of concepts. soo comprehensive videos and a lot of supplementary readings to study from. I'm ready for another course for sure.

By Petukhov V D

Mar 6, 2021

It was a bit hard to go thru all the details, but with great practice, it became easier than I thought. Thanks, Google and Coursera for such a wonderful opportunity!