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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,698 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

MS

Dec 25, 2022

I am satisfied with the course and the material that was presented. I liked the fact that the teachers were actually employees at Google and had firsthand knowledge of being an IT Support Specialist.

SD

May 16, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

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4651 - 4675 of 10,000 Reviews for Technical Support Fundamentals

By Bryan A H S

Sep 21, 2020

Muy, pero muy educativo el curos, excelente, bien detallado y dan todas las herramientas basicas y necesarias para desarrollarme como IT Support Specialist

By Mohit S

Aug 19, 2020

I really loved it!!!!! Google is teaching you and making you familiar with what actually happens in the real world. That there is a world out of the books.

By Raghav R

Aug 9, 2020

Great Introduction to IT. Someone with really no knowledge of IT prior to completing this course will surely be hooked and continue with the next courses.

By Anyaorah C C

Jul 2, 2020

This is very good course for IT support beginners, i have learn a lot, Thanks to google and coursera team. your people are wonderful keep up the good work.

By Giovanna L G C

Jun 30, 2020

Excellent course for people that wants to know the basics of IT. I think it helps to build a foundation for people that haven't been involved in IT at all.

By Susannah L

May 19, 2020

More sensitive to gender and race issues than I anticipated. There was even a question about what to do when someone will only speak with the male IT tech.

By Sharia C

May 9, 2020

I am so excited to see what the future holds for me in my role in the big world of IT! This course is the perfect launch pad to start from...thanks Google!

By Willard R S

Apr 24, 2020

The course was very helpful in discussing theory and abstraction in a manner that made it very easy to internalize and apply in the real world environment.

By Erick l d C Q C

Apr 9, 2020

I found the course to be very very helpful and I'm looking forward to studying the other ones

It was truly one of the best online courses I have ever done

By Kawika G

Mar 2, 2020

Very interactive and informational course that goes into detail about the basics of Information Technology, the field, and what to expect when entering it.

By David C

Feb 26, 2020

This course was easy to follow, and navigate. It wasn't too difficult to learn the material, and the people teaching the course made it easy to understand.

By Aly-khan R

Jan 11, 2020

Really great as a foundation to build on, hopefully this is a beginning of my career in IT, its not tough if you put in the time. I did this is a few days!

By Suzie P

Jan 2, 2020

This course is very "down to the earth" compared to other computer science courses offered by universities. Google's practical perspective helped me a lot.

By Mwene M

Dec 25, 2019

Just by completing week one of this course am already having the feeling to jump into the field of IT, i have learnt more and all steps are explained well.

By Syed O Y H

Nov 2, 2019

A Well prepared fundamental course which helps in understanding the IT field of the world today. I would be more happy if basics of MAC OS was taught here.

By Jacob R

Oct 12, 2019

Very good general overview of the various components within IT. Excited to start learning more about these elements and dig into the more in-depth courses!

By Amrit R

May 2, 2018

I was scared to start a course in IT with no background. This course is for anyone who wants to understand the basics of IT and want to start career in it.

By Nick B

Apr 5, 2018

Good teachers from the field itself that explain the material really well. Using good explanations and cases to help you understand the world of IT better.

By Steve P

Apr 4, 2018

I have worked in support role many years ago, and was a bit rusty. This course was an excellent refresher, in some cases it filled in gaps in my knowledge.

By Lukasz G

Mar 7, 2018

Great course and I learned a lot. Does not feel like a robot talking to you and all the videos and instructors were very personable and easy to understand!

By Erica A N

Feb 20, 2018

I am extremely excited by how much I already learned in week 1. Information is laid out in a comprehensive manner that is easily understood and explained.

By sugeiry h

Jan 7, 2025

I'VE LEARNT VALUABLE INFORMATION RELATED TO THE BASICS CONCEPT AND PROCCESS IN THE IT FIELD, IN A VERY ORGANIZED COURSE AND WITH WELL TRAINED INSTRUCTORS.

By Brock M

Dec 19, 2024

Very good course, with great information, I did this between quarters of my Computer Science and it was a great alternative to comprehend the information.

By Cezar R M T

Mar 14, 2024

There are abit of misspelled text on some of the contexts, might require some content editing, otherwise every lecturer was great and very understandable.

By Blake E

May 24, 2023

I was already familiar with the course material so I can't comment on it's difficulty, but everything was well explained, well organized, and entertaining