Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate—a prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland).
Mastering Luxury Hospitality: Fundamentals to Leadership
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Mastering Luxury Hospitality: Fundamentals to Leadership
Instructors: CERVELLON Marie-Cécile
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
8 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
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Recently updated!
April 2025
Assessments
16 assignments
Taught in English
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There are 7 modules in this course
This module will provide an overview of the luxury hospitality industry. Learners will explore the key concepts and principles of luxury hospitality and understand its importance in the global marketplace. Topics covered will include the evolution of luxury hospitality, and key data.
What's included
1 video3 readings1 assignment
In this module, learners will delve into the foundations of luxury hospitality. They will learn about Luxury hospitality principles, the different levels of Luxury, and more about luxury clientele.
What's included
4 videos2 readings2 assignments
This module will focus on the art of delivering exceptional service in luxury hospitality. Learners will explore the key elements of providing personalized and memorable experiences to guests. Topics covered will include communication skills, anticipating guest needs, and resolving guest complaints effectively and efficiently.
What's included
4 videos1 reading3 assignments
In this module, learners will learn how to create a luxury atmosphere in luxury hospitality settings. They will explore the role of design, aesthetics, and ambience in influencing guest perceptions. Learners will understand how to define an experience and the wow effect and create an atmosphere.
What's included
5 videos1 reading3 assignments
This focus will focus on leadership in the context of luxury hospitality. Lerners will explore the qualities and skills required to lead and inspire teams in luxury service environments. Topics covered will include the importance of employees, talent management and how AI and technology can complement staff.
What's included
4 videos1 reading3 assignments
In this module, learners will examine the latest trends and innovations shaping the luxury hospitality industry. They will also explore sustainable practices and emerging concepts in luxury hospitality and lifestyle.
What's included
6 videos1 reading3 assignments
In this last module learners will find references from this course to go further and the final quiz to validate the course certificate
What's included
1 reading1 assignment
Instructors
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Frequently asked questions
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