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Results for "customer-driven innovation"
University of Virginia
Skills you'll gain: Design Thinking, Creative Problem-Solving, Ideation, Innovation, Creativity, Strategic Thinking, Market Opportunities, Human Centered Design, Storytelling, Business Modeling, Empathy, Leadership
Skills you'll gain: Spreadsheet Software, Stakeholder Communications, Dashboard, Stakeholder Management, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Data Presentation, Business Analysis, Quantitative Research, Systems Thinking
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
- Status: Free
Erasmus University Rotterdam
Skills you'll gain: Innovation, New Product Development, Ideation, Brainstorming, Process Development, Design Thinking, Product Management, Diversity and Inclusion, Organizational Strategy, Team Management, Business Strategy, Leadership, Lean Methodologies, Strategic Decision-Making
University of Illinois Urbana-Champaign
Skills you'll gain: Strategic Decision-Making, Innovation, Creativity, Team Management, Creative Thinking, Value Propositions, Entrepreneurship, Creative Problem-Solving, Technology Strategies, Strategic Thinking, Brainstorming, Presentations, Business Modeling, Go To Market Strategy, Business Planning, Collaboration, New Business Development, Open Mindset, New Product Development, Market Opportunities
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
The University of Sydney
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Brainstorming, Prototyping, Ideation, Design Strategies, User Experience Design, Product Development, Design, Usability Testing, User Feedback
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Analytical Skills, Analysis, Data Visualization, Data Science, Statistical Analysis, Data Visualization Software, Data Processing, Decision Making, Data Collection
- Status: Free
The Pennsylvania State University
Skills you'll gain: Creativity, Creative Thinking, Creative Problem-Solving, Ingenuity, Open Mindset, Ideation, Cultural Diversity, Curiosity, Resourcefulness, Adaptability, Personal Development, Dealing With Ambiguity, Overcoming Obstacles, Tenacity, Collaboration, Experimentation
In summary, here are 10 of our most popular customer-driven innovation courses
- Design Thinking for Innovation: University of Virginia
- Ask Questions to Make Data-Driven Decisions: Google
- Customer Analytics: University of Pennsylvania
- Customer Service Fundamentals: Knowledge Accelerators
- Innovation Management: Erasmus University Rotterdam
- Innovation: From Creativity to Entrepreneurship: University of Illinois Urbana-Champaign
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Innovation Through Design: Think, Make, Break, Repeat: The University of Sydney
- Customer Relationship Management: Starweaver
- CVS Health Call Center Customer Service: CVS Health