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Results for "customer and client support"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: [object Object]
Google
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, Network Security, Network Architecture, Computer Hardware, Linux, Encryption, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, Computer Hardware, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Peripheral Devices, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills
- Status: [object Object]
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
Johns Hopkins University
Skills you'll gain: Electronic Medical Record, Patient Safety, Health Information Management and Medical Records, Personally Identifiable Information, Encryption, Help Desk Support, Desktop Support, System Support, End User Training and Support, Healthcare Industry Knowledge, Decision Support Systems, Health Care Procedure and Regulation, Computerized Physician Order Entry, Data Security, Health Care, Technical Support, Cyber Attacks, Health Systems, Patient Education and Support, Patient Registration
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, System Support, End User Training and Support, IT Management, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
In summary, here are 10 of our most popular customer and client support courses
- CVS Health Call Center Customer Service: CVS Health
- Introduction to Customer Service: CVS Health
- Google IT Support: Google
- Technical Support Fundamentals: Google
- Customer Service Fundamentals: Knowledge Accelerators
- IBM IT Support: IBM
- Microsoft IT Support Specialist: Microsoft
- Healthcare IT Support: Johns Hopkins University
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Relationship Management: Starweaver