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Explore the CRM Course Catalog
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Google Docs, Data Processing, Business Correspondence, Creative Problem-Solving, Customer Inquiries, Real Time Data
West Virginia University
Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Sales, Inside Sales, Business Ethics, Employee Training, Forecasting, Compensation Management, Budgeting, Performance Appraisal, Operating Expense, Team Motivation
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Data-Driven Decision-Making, Sales Process, Customer Engagement, Big Data, Customer Insights, Customer Retention, Business Analytics, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Virginia
Skills you'll gain: Marketing Strategies, MarTech, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Customer Insights, Competitive Analysis, Network Analysis, Real Time Data, Customer Relationship Management
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Sales Pipelines, Customer Relationship Management, Customer Relationship Management (CRM) Software, Lead Generation, Sales Process, Customer Retention, Sales Operations, Sales Prospecting, Sales Strategy, Customer Acquisition Management, Closing (Sales), Process Optimization
University of California, Irvine
Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Data Governance, Customer Relationship Management (CRM) Software, Workflow Management, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Stakeholder Engagement
Coursera Project Network
Skills you'll gain: Billing & Invoicing, Inventory Management System, Accounting Software, Customer Relationship Management (CRM) Software, Sales Tax, Inventory Control, Small Business Accounting, Accounts Receivable, Payroll Systems, Cloud Security
Coursera Project Network
Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Lead Generation
- Status: Free
Coursera Instructor Network
Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Service Design, System Configuration, Sales Pipelines, Automation, Business Process Automation, Data Validation
In summary, here are 10 of our most popular crm courses
- Marketing Analytics:Â University of Virginia
- ChatGPT + Zapier: AI-Powered Email Mastery:Â Vanderbilt University
- Sales Operations/Management:Â West Virginia University
- CRM, Dados e o Futuro Centrado no Cliente: Fundação Instituto de Administração
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Artificial Intelligence in Marketing:Â University of Virginia
- Influencing: Storytelling, Change Management and Governance:Â Macquarie University
- How to Generate and Maintain a Healthy Sales Pipeline:Â Coursera Instructor Network
- Salesforce Fundamentals:Â University of California, Irvine
- Getting Started with ProfitBooks :Â Coursera Project Network