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Results for "customer support automation"
Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, Technical Support, System Monitoring, System Support, Capacity Management, Incident Management, Performance Testing, Application Performance Management, Network Performance Management, Continuous Monitoring, Virtual Machines, Scripting
- Status: Free
University of Arizona
Skills you'll gain: Physical Science, Physics, General Science and Research, Scientific Methods, Scientific Visualization, Research, Simulations, Systems Of Measurement, Simulation and Simulation Software
Macquarie University
Skills you'll gain: Pivot Tables And Charts, Data Storytelling, Data Presentation, Power BI, Excel Formulas, Data Analysis Expressions (DAX), Data Visualization Software, Data Visualization, Interactive Data Visualization, Microsoft Excel, Spreadsheet Software, Dashboard, Data Modeling, Data Cleansing, Data Manipulation, Excel Macros, Infographics, Data Transformation, Data Validation, Data Warehousing
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
Microsoft
Skills you'll gain: Business Software, Computer Hardware, Hardware Architecture, Generative AI, Operating Systems, Data Storage Technologies, Computer Systems, Data Maintenance, Enterprise Security, System Software, Information Technology, OS Process Management, Data Storage, System Configuration, Microsoft Windows, Technical Support, Servers, Cybersecurity
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Amazon CloudWatch, AWS CloudFormation, Software Development Life Cycle, CI/CD, Amazon Web Services, Professional Networking, IT Automation, Cloud Computing, Amazon S3, Extract, Transform, Load, DevOps, Data-Driven Decision-Making, Software Architecture, Cloud Computing Architecture, Amazon DynamoDB, Cloud Infrastructure, Web Applications, Leadership Development
University of Pennsylvania
Skills you'll gain: Resilience, Goal Setting, Emotional Intelligence, Positivity, Personal Development, Optimism, Science and Research, Research Methodologies, Overcoming Obstacles, Research Design, Empathy, Relationship Building, Learning Strategies, Composure, Self-Awareness, Qualitative Research, Research, Positive Behavior Support, Psychology, Self-Motivation
Coursera Project Network
Skills you'll gain: Google Sheets, Automation, Business Process Automation, Productivity Software, Gmail, Workflow Management, Sales Support, Google Docs, User Accounts, Order Fulfillment
- Status: Free
Coursera Project Network
Skills you'll gain: Outbound Calls, Workflow Management, Business Process Automation, Customer Service, Customer Relationship Management (CRM) Software, Setting Appointments, Automation, Artificial Intelligence, Systems Integration, System Configuration
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Skills you'll gain: Stakeholder Engagement, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Schedules, Project Management Institute (PMI) Methodology, Negotiation, Project Management, IT Management, Interviewing Skills, Professional Networking, Project Coordination
University of California, Irvine
Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Data Governance, Customer Relationship Management (CRM) Software, Workflow Management, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Stakeholder Engagement
In summary, here are 10 of our most popular customer support automation courses
- Troubleshooting and Debugging Techniques:Â Google
- Astronomy: Exploring Time and Space:Â University of Arizona
- Excel Skills for Data Analytics and Visualization:Â Macquarie University
- Preparing for Your Call Center Customer Service Role:Â CVS Health
- Introduction to Computers:Â Microsoft
- AWS Cloud Technology Consultant:Â Amazon Web Services
- Foundations of Positive Psychology:Â University of Pennsylvania
- Automating Sales Tasks with Zapier:Â Coursera Project Network
- GoHighLevel for Beginners: Voice AI Automated Appointments :Â Coursera Project Network
- Introduction to Customer Service:Â CVS Health