Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Explore the CRM Course Catalog
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
West Virginia University
Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Sales, Inside Sales, Business Ethics, Employee Training, Forecasting, Compensation Management, Budgeting, Performance Appraisal, Operating Expense, Team Motivation
University of Virginia
Skills you'll gain: Marketing Strategies, MarTech, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Customer Insights, Competitive Analysis, Network Analysis, Real Time Data, Customer Relationship Management
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Data-Driven Decision-Making, Sales Process, Customer Engagement, Big Data, Customer Insights, Customer Retention, Business Analytics, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Google Docs, Data Processing, Business Correspondence, Creative Problem-Solving, Customer Inquiries, Real Time Data
- Status: Free
Coursera Instructor Network
Skills you'll gain: Sales Pipelines, Customer Relationship Management, Customer Relationship Management (CRM) Software, Lead Generation, Sales Process, Customer Retention, Sales Operations, Sales Prospecting, Sales Strategy, Customer Acquisition Management, Closing (Sales), Process Optimization
- Status: Free
Coursera Instructor Network
Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Service Design, System Configuration, Sales Pipelines, Automation, Business Process Automation, Data Validation
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of California, Irvine
Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Data Governance, Customer Relationship Management (CRM) Software, Workflow Management, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Stakeholder Engagement
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Process, Machine Learning Methods, Ggplot2, Customer Engagement, Data Visualization Software, Plot (Graphics), Business Intelligence, R Programming, Customer Insights, Analytics, Customer Retention, Data Science, Data Analysis, Data Manipulation, Machine Learning Algorithms
LearnKartS
Skills you'll gain: Salesforce, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Cloud Services, Cloud Computing, Sales Management, Lead Generation, Customer Service, User Accounts, System Configuration
In summary, here are 10 of our most popular crm courses
- Improving Customer Retention:Â Coursera Instructor Network
- Sales Operations/Management:Â West Virginia University
- Artificial Intelligence in Marketing:Â University of Virginia
- CRM, Dados e o Futuro Centrado no Cliente: Fundação Instituto de Administração
- ChatGPT + Zapier: AI-Powered Email Mastery:Â Vanderbilt University
- How to Generate and Maintain a Healthy Sales Pipeline:Â Coursera Instructor Network
- Salesforce Design Mastery: CRM Customization:Â Coursera Instructor Network
- Influencing: Storytelling, Change Management and Governance:Â Macquarie University
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Salesforce Fundamentals:Â University of California, Irvine